Most asked
- How are credits counted?
- On input words: 1 credit per word in Standard, 3.5 in Ultra, from one shared monthly balance.
More on credits - Does SEO optimization use my credits?
- No. It uses SEO article credits, bought separately, one per article.
Optional SEO - Can HumanBlend publish to my CMS?
- Not today. Copy or download the final version and publish it yourself.
Repair, review and export - Is there a free trial?
- 500 credits, 7 days, no card. Standard and Ultra both work during it.
Refunds, trial and billing - How do I reach a person?
- Use the contact form, or email support@humanblended.com.
Contact support
01Topic
Getting started
What you need, what you can bring, and what happens when you run a piece.
- You need
- An account; a plan once you need more than the trial credits
- You bring
- Your own draft, or a QuadraWrite draft
- You get
- A reviewed final version to copy or download
01How do I get started?
Create an account with Get HumanBlend, and choose a plan when you are ready for one. Plans are billed in US dollars through secure Stripe checkout, and your plan’s monthly credits cover humanization in Standard and Ultra. To compare plans first, see Pricing.
02What can I bring into HumanBlend?
Paste or upload a draft you already have, or generate a draft with QuadraWrite. Whichever you start with becomes the original that later stages are measured against.
03What happens when I run a piece?
It moves through Humanize, in Standard or Ultra; the optional Optimize stage for SEO and AEO; then Repair, which compares the result with your original. You finish by reviewing the final version and copying or downloading it. How It Works walks through each stage.
04Where do I find my earlier work?
Saved pieces and version history are included on every plan, so each revision stays tied to its source.
05Is there a free trial?
New customers receive 500 free credits, valid for 7 days or until they are used up, whichever comes first. No credit card is required, and Standard and Ultra both work during the trial. Nothing converts to a paid plan on its own. Refunds, trial and billing
02Topic
Accounts and sign-in
Getting in, keeping your account safe, and closing it.
01I can’t sign in. What should I do?
Check that you are using the email address you signed up with. If you still cannot get in, contact support from that address and describe what happens when you try. Never send your password or a security code: nobody at HumanBlend will ask for them.
02Someone asked for my password, claiming to be HumanBlend.
Don’t share it. HumanBlend will never ask for your password, a security code or your full card number. Forward the message to support@humanblended.com so we can look into it.
03How does HumanBlend handle the text I submit?
Our Privacy Policy explains what we collect, how it is used and the choices you have. If something in it is unclear, ask support.
04How do I close my account?
Write to support from the email address on the account and ask for it to be closed. Mention whether you are on a paid plan, so billing is handled in the same conversation.
03Topic
Credits
How credits are counted, shared, refreshed and topped up.
- Standard
- 1 credit per input word
- Ultra
- 3.5 credits per input word
- Balance
- One pool for both modes, refreshed monthly
- Top-Ups
- From $16 for 25,000 credits; expire after 90 days
01What is a credit?
Credits are the unit every plan is measured in. Humanizing in Standard uses 1 credit per input word, and Ultra uses 3.5 credits per input word. Your plan adds a fresh balance every month.
02Are credits counted on what I submit or what I get back?
On what you submit. A 1,500-word draft uses 1,500 credits in Standard or 5,250 in Ultra, whatever the length of the result. Trimming notes and duplicated sections before you run a piece is the simplest way to save credits.
03Do Standard and Ultra have separate balances?
No. Both draw from one shared balance, and you choose the mode for each piece. On Starter, for example, 70,000 credits could cover 35,000 Standard words plus 10,000 Ultra words in the same month.
04When do credits refresh?
Every month, on monthly and annual plans alike. Annual billing changes how you pay, not how often your credits refresh.
05What happens if I run out?
Buy a Credit Top-Up on any active paid plan (not the trial): 25,000 credits for $16, 100,000 for $60, 250,000 for $145 or 500,000 for $275. Above 500,000, choose any amount of 525,000 or more in 25,000-credit steps at $13.75 per step ($0.55 per 1,000, from $288.75 for 525,000). Top-Up credits work in both Standard and Ultra, at the same rates, and expire 90 days after purchase. Each job spends your subscription credits first, then Top-Ups with the earliest expiry. Top-Ups are manual only: there is no automatic top-up, automatic replenishment or automatic recharge, so nothing is added to your balance outside a purchase you make yourself.
06Should I move up instead of buying Top-Ups?
When your regular Top-Ups cost more than a larger plan. On Starter, needing 195,000 credits a month takes a 250,000 Credit Top-Up and costs $188, while Pro costs $109 for 200,000. Your dashboard shows the larger plan when that happens; your plan never changes on its own. Pricing compares every plan side by side, from Entry’s 25,000 credits up to Scale, so you can pick the allowance that covers what you publish.
04Topic
Standard and Ultra
Two humanization modes, one balance, chosen piece by piece.
01What is the difference between Standard and Ultra?
Standard, at 1 credit per input word, is for everyday articles, pages, posts and product copy. Ultra, at 3.5 credits per input word, is for the pieces that carry the most weight, and it is the mode HumanBlend positions against Pangram 4.1. Standard is not positioned against Pangram 4.1.
02Which mode should I choose?
Ultra when a piece will be reviewed with Pangram 4.1, or when it is a flagship page or a client deliverable under close scrutiny. Standard for the steady flow of everyday content. Because the balance is shared, you can decide piece by piece.
03Do I have to pick a mode for the whole month?
No. There is nothing to lock in. Each piece can use whichever mode it needs.
04Does Ultra guarantee a detector result?
No mode can. Ultra is built and positioned against Pangram 4.1, but detector results also depend on the text itself and on the detector’s version, so no one can promise a specific score on a specific text. The AI Detection Guides explain why.
05Topic
Optional SEO and AEO
What the Optimize stage does, how it is paid for, and when to skip it.
- Works on
- Keyword density, headings, AI query integration
- Paid with
- SEO article credits, separate from plan credits
- Price
- $2.50 per article, or $2.00 each in a 50-pack
01What does Optimize do?
You enter a primary keyword, review the related keywords for relevance and approve the ones that belong. Optimize then works on keyword density, headings and AI query integration, so the piece is easier to find in search and easier for AI assistants to quote.
02How is optimization priced?
Per article, with SEO article credits bought separately from your plan: $2.50 for a single article, $22.50 for a 10-article pack ($2.25 each), or $100 for a 50-article pack ($2.00 each).
03Does optimizing use my plan credits?
No. Plan credits pay for humanization. Optimization uses SEO article credits only.
04Do I have to optimize every piece?
No. It is optional for every piece. Skip it for emails, internal documents, social posts and anything not meant to be found through search.
05Will optimization guarantee rankings?
No. It makes a page clearer to search engines and AI assistants; rankings and AI citations depend on factors no tool controls. The SEO Content Guides cover what optimization can and cannot do.
06Topic
Repair, review and export
How the final version is checked, and how it leaves HumanBlend.
01What does Repair do?
Repair is HumanBlend’s intelligence layer. It compares the rewritten text with your original for quality and intent, and corrects drift: dropped caveats, changed figures, claims that became stronger or weaker.
02Do I still need to review the result?
Yes. Repair is designed to reduce manual editing, not to replace the final read. Check figures, names and claims against your original before anything goes live.
03How do I get my text out of HumanBlend?
From the final review, copy the text or download it, then publish it wherever it belongs.
04Can HumanBlend publish straight to WordPress or another CMS?
Not today. HumanBlend prepares content for publication; it does not post to your site. Copy or download the final version and publish it through your CMS as usual.
07Topic
Plans and billing
Monthly or annual, the free trial, refunds, and where to go for larger volumes.
- Billing
- Monthly, or annual with 15% off the subscription
- Currency
- US dollars, through Stripe checkout
- Above Scale
- Enterprise, 2,000,000 to 80,000,000 credits a month, bought online
01What is the difference between monthly and annual billing?
Monthly plans are billed every month. Annual plans are billed once a year and save 15% on the subscription. Credits refresh monthly on both.
02Does the annual discount apply to add-ons?
No. The discount applies to the subscription only. SEO article credits and Credit Top-Ups cost the same on monthly and annual plans.
03How do I pay?
Sign in, choose a plan and pay through secure Stripe checkout. All prices are in US dollars.
04How do I choose the right plan?
Pricing compares every plan side by side, from Entry up to Scale and Enterprise: pick the one whose monthly credits cover how much you publish and how much of it runs in Ultra. If you are unsure, ask support.
05We publish more than the Scale plan covers.
Talk to our sales team about Enterprise. It is for volumes above Scale’s 1,350,000 monthly credits. Use the contact page to start the conversation.
06What does the free trial include?
500 free credits, valid for 7 days or until they are used up, whichever comes first. No credit card is required, and Standard and Ultra both work during the trial. Nothing converts to a paid plan on its own: when the credits run out or the 7 days pass, you choose a plan and pay for it or you stop. One introductory trial is available per eligible customer.
07Can I get a refund?
A first-time subscription can be refunded if you ask within 3 days of the initial purchase, provided you have used no more than 1,500 credits. Subscription renewals are nonrefundable. Unused Credit Top-Ups and unused SEO optimization packs are refundable within 3 days of purchase, provided none of their credits have been used. Duplicate charges, verified billing errors and refund rights required by law are exceptions. Every refund request is read and decided by a person on our support team, never approved automatically.
08How do I ask for a refund?
Use the contact form and choose Support, or email support@humanblended.com. Include the date of the charge and the email address on the account so we can find the payment. The full rules are in Section 5 of our Terms of Service.
09Do my credits top up automatically?
No. Credits are bought manually: you choose a Credit Top-Up and pay for it when you want one. There is no automatic top-up, automatic recharge or automatic replenishment, and nothing is added to your balance or charged to you without a purchase you make yourself. Top-Up credits expire 90 days after purchase.
10What happens if a job fails?
Credits are charged only for jobs that complete successfully. When a job fails, when an unrecovered server error stops it, or when a timeout produces no usable output, the credits reserved or deducted for it are returned to your balance automatically, and retrying never charges you twice. If you are unhappy with output that did complete, that is a quality question rather than a failed job: send support the original and the result and we will look at it with you. Troubleshooting
08Topic
Troubleshooting
Common problems, the likely cause, and what to do next.
A run failed or timed out
- Likely cause
- The job stopped before it produced usable output, or an unrecovered server error ended it.
- What to do
- Nothing: credits are charged only for jobs that complete successfully. When a job fails, when an unrecovered server error stops it, or when a timeout produces no usable output, the credits reserved or deducted for it are restored to your balance automatically. Retrying the piece never charges you twice. If the restored balance does not appear, contact support with the time it happened and the stage you were in.
The output completed but you are not happy with it
- Likely cause
- The job succeeded, so this is a quality question rather than a failed job.
- What to do
- Quality dissatisfaction with otherwise successful output is reviewed separately from a failed job, as a support conversation. Send support the original sentence and the result sentence and we will look at the piece with you.
A run will not start
- Likely cause
- Your balance may not cover the input words at the chosen mode’s rate. Ultra needs 3.5 credits for every word you submit.
- What to do
- Check your balance against the word count, then switch to Standard or buy a Credit Top-Up and try again. If it still will not start, contact support with the time it happened and the stage you were in.
Credits dropped more than expected
- Likely cause
- Credits are counted on input words, including anything left in the draft: notes, reference lists, duplicated sections. In Ultra each word counts 3.5 times.
- What to do
- Check the word count of what you submitted and which mode it ran in. If the numbers still don’t add up, send support the piece’s title and when it ran.
The result changed a fact
- Likely cause
- A rewrite drifted from the original, and the drift was not corrected.
- What to do
- Don’t publish that version. Fix the line by hand against your original, then send support the original sentence and the result sentence. Side-by-side pairs are the most useful report we can receive.
Optimization will not run
- Likely cause
- Optimization uses SEO article credits, which are separate from plan credits.
- What to do
- Buy a single article credit or a pack, then run Optimize again.
Two detectors gave different scores
- Likely cause
- Detectors use different models, training data and thresholds.
- What to do
- This is expected, not an error. Read the AI Detection Guides before acting on either score.
The result doesn’t sound like our brand
- Likely cause
- The voice of the original, or house rules the rewrite had no way of knowing.
- What to do
- Check that the original was written in the voice you want, write down your house rules (names, banned words, spelling), and edit against them. The voice sheet guide shows how.
Something in the app looks broken
- Likely cause
- Often a stale page or a browser extension.
- What to do
- Reload the page, then try a private window or another browser. If it persists, contact support with what you clicked, what you expected and what happened instead. A screenshot helps.
09Topic
Contact support
How to reach a person, and how to get a useful answer in the first reply.
Write to support
Use the contact form and choose Support, or email us directly. Messages are read by people who work on the product, not by an automated responder.
What to include
- The stage you were in: Humanize, Optimize, Repair or Publish.
- What you expected to happen, and what happened instead. One sentence each is enough.
- For text problems, a short excerpt of the original and the matching part of the result.
- The email address on your account, and roughly when it happened.
What never to include
- Passwords or security codes.
- Full payment card numbers.
- Confidential material beyond the excerpt needed to show the problem.
Response times
We answer within 24 hours, Monday to Friday. Messages that arrive over the weekend or on a public holiday are answered on the next working day. The full promise is on the contact page.
Legal details are in our Terms of Service and Privacy Policy.